
Ruckus Networks 1 Year On-site 13x5x4 Hour | End User Support, Renewal HPE Care Pack
Ships from and sold by A5 IT
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business AccountKey Features
- On-site support with 13 x 5 x 4 hour response
- Service term: 1 year
- Coverage: parts & labor
- Service type: Care Pack hardware support
- MPN: 826-R300-1000
- Supported product: Ruckus R300 access point family
- Ensure continuous Wi‑Fi availability with on-site support using 13 x 5 x 4 hour response
- Replace failed hardware with parts & labor coverage using HPE Care Pack service scope
Ideal For
- Restore campus classroom Wi‑Fi after hardware failure within SLA windows
- Support distributed branch AP fleets with predictable field response
- Maintain conference and event venues where uptime is contractual
- Augment internal NOC with vendor-backed on-site remediation
Why This Product
- 1Provides on-site parts & labor where depot-only plans require shipping and longer downtime
- 2Delivers 13x5x4 hour response versus standard business-hours phone support
- 3Includes defective material retention to simplify RMA handling compared with parts-exchange only
- 4Mapped MPN makes procurement and audit reconciliation faster than generic service SKUs
Identifiers
| MPN | MPN 826-R300-1000 |
| Vendor | Ruckus Networks / HPE Care Pack |
Software General
| Product Supported | Ruckus R300 access point |
Support Warranty
| Provided Support | Repair; Parts Replacement |
| Service Characteristic | Parts & Labor |
Professional Services
| Service Type | Care Pack Hardware Support |
| Remote Onsite | On-site |
| Duration Hours | Approx. 104 hours (business week coverage basis) |
| Service Duration | 1 year |
| Service Location | On-site |
| Service Description | End user support renewal for Ruckus R300 with 13x5x4 hour response, parts & labor |
Purchasing this for your business?
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Frequently Asked Questions
What response time does this support renewal provide?▾
This Care Pack provides on-site response using a 13 x 5 x 4 hour cadence, meaning field dispatch aligned with business hours and a 4-hour target response within covered periods.
Which hardware is covered by this renewal?▾
This renewal specifically covers Ruckus R300 access points as indicated by the product mapping and MPN 826-R300-1000; coverage includes parts and labor for failed units.
Does the service include defective material retention?▾
Yes. Where applicable, defective material retention is included so you can retain failed components per the service terms.
How do I renew or transfer the Care Pack?▾
Contact your A5 IT procurement contact or authorized reseller with the MPN 826-R300-1000 and serial numbers for the enrolled Ruckus R300 units to initiate renewal or transfer.
Related Products

ADDITIONAL TRAINING PARTICIPANT FEE (OVER 12 PER CLASS MAX) PER EXTRA PERSON / P
Ruckus Networks · 905-TADD-PART

ADVANCE HW REPLACEMENT FOR 9U1-T710, 3 YR
Ruckus Networks · 803-TU71-3000

ADVANCE HW REPLACEMENT FOR UNLEASHED R510, 1 YEAR
Ruckus Networks · 803-RU51-1000

ADVANCE HW REPLACEMENT FOR UNLEASHED R510, 3 YEAR
Ruckus Networks · 803-RU51-3000

ADVANCE HW REPLACEMENT FOR UNLEASHED R510, 5 YEAR
Ruckus Networks · 803-RU51-5000