RUCKUS
HPE Care Pack for Ruckus R300 on-site support 1 year MPN 826-R300-1000

Ruckus Networks 1 Year On-site 13x5x4 Hour | End User Support, Renewal HPE Care Pack

Ruckus Networks|

MPN: 826-R300-1000

Digital Delivery
$56.75$58.07

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty
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Key Features

  • On-site support with 13 x 5 x 4 hour response
  • Service term: 1 year
  • Coverage: parts & labor
  • Service type: Care Pack hardware support
  • MPN: 826-R300-1000
  • Supported product: Ruckus R300 access point family
  • Ensure continuous Wi‑Fi availability with on-site support using 13 x 5 x 4 hour response
  • Replace failed hardware with parts & labor coverage using HPE Care Pack service scope
Keep mission-critical Ruckus R300 wireless infrastructure available and serviceable with a focused 1 year end-user support renewal. This Care Pack provides on-site technician dispatch with a 13x5x4 hour response cadence and parts & labor coverage to address failed APs and mounting hardware. Support includes defective material retention where applicable and replacement parts to limit mean time to repair. Purchase here to avoid multi-week vendor queues, simplify incident escalation, and align field service response with your campus and branch SLAs. Documentation and MPN mapping (826-R300-1000) make renewals auditable for procurement and asset teams. This subscription is tailored for operations that require predictable repair economics and faster recovery than depot-only offerings; choose this model when you must minimize manual parts inventory, preserve end-user connectivity, and maintain compliance with existing support windows.

Ideal For

  • Restore campus classroom Wi‑Fi after hardware failure within SLA windows
  • Support distributed branch AP fleets with predictable field response
  • Maintain conference and event venues where uptime is contractual
  • Augment internal NOC with vendor-backed on-site remediation

Why This Product

  • 1Provides on-site parts & labor where depot-only plans require shipping and longer downtime
  • 2Delivers 13x5x4 hour response versus standard business-hours phone support
  • 3Includes defective material retention to simplify RMA handling compared with parts-exchange only
  • 4Mapped MPN makes procurement and audit reconciliation faster than generic service SKUs

Identifiers

MPNMPN 826-R300-1000
VendorRuckus Networks / HPE Care Pack

Software General

Product SupportedRuckus R300 access point

Support Warranty

Provided SupportRepair; Parts Replacement
Service CharacteristicParts & Labor

Professional Services

Service TypeCare Pack Hardware Support
Remote OnsiteOn-site
Duration HoursApprox. 104 hours (business week coverage basis)
Service Duration1 year
Service LocationOn-site
Service DescriptionEnd user support renewal for Ruckus R300 with 13x5x4 hour response, parts & labor

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Frequently Asked Questions

What response time does this support renewal provide?▾

This Care Pack provides on-site response using a 13 x 5 x 4 hour cadence, meaning field dispatch aligned with business hours and a 4-hour target response within covered periods.

Which hardware is covered by this renewal?▾

This renewal specifically covers Ruckus R300 access points as indicated by the product mapping and MPN 826-R300-1000; coverage includes parts and labor for failed units.

Does the service include defective material retention?▾

Yes. Where applicable, defective material retention is included so you can retain failed components per the service terms.

How do I renew or transfer the Care Pack?▾

Contact your A5 IT procurement contact or authorized reseller with the MPN 826-R300-1000 and serial numbers for the enrolled Ruckus R300 units to initiate renewal or transfer.