RUCKUS
Ruckus SmartZone 100 controller with 2x10GbE and 4 GbE ports and on-site technician performing maintenance

Ruckus Networks 1 Year, 2x10GbE + 4 GbE | On-site Maintenance, 13x5x4 SmartZone 100

Ruckus Networks|

MPN: S02-S124-3000

Digital Delivery
$3,621.05$4,498.20

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty
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Key Features

  • 1 Year on-site maintenance coverage
  • 13 x 5 x 4 response model for prioritized service windows
  • Parts replacement and labor included
  • Support targeted at SmartZone 100 controller hardware
  • Applies to controllers with 2x10 GbE and 4 GbE port configurations
  • Service main type: Maintenance with on-site delivery
  • Maintain controller uptime with on-site maintenance for SmartZone 100
  • Resolve hardware faults faster with 13x5x4 response coverage
Protect SmartZone 100 controller operations with an Associate Partner Support plan that combines predictable service windows and on-site parts replacement. Designed for distributed enterprise and service-provider environments, this one-year maintenance contract delivers 13x5x4 response coverage and hands-on resolution for hardware faults impacting a controller equipped with 2x10 Gigabit Ethernet and 4 Gigabit Ethernet ports. The plan includes parts and labor to minimize mean time to repair and preserves configuration continuity through on-site diagnostics and repair. By aligning support with partner channels, you retain vendor-qualified field technicians and streamlined parts replacement while keeping total cost of ownership predictable. Choose this plan to maintain controller throughput, avoid prolonged service interruptions, and simplify lifecycle budgeting for networking infrastructure that underpins critical applications.

Ideal For

  • Service provider controller deployments requiring predictable response SLAs
  • Campus core controller protecting multiple AP clusters
  • Retail chains centralizing controller management for distributed sites
  • Enterprise edge controller deployments with mixed 10 GbE and 1 GbE uplinks

Why This Product

  • 1Offers 13x5x4 on-site coverage vs. remote-only support tiers
  • 2Includes parts replacement and labor vs. parts-only contracts
  • 3Aligned to partner delivery for faster field escalation vs. standard channels
  • 4Targets SmartZone 100 with explicit port topology (2x10 GbE, 4 GbE) vs. generic controller plans

Identification

MPNS02-S124-3000
Brand NameRuckus

Product Supported

ValueSmartZone 100 controller
DisplaySmartZone 100 controller

Professional Services

Service TypeMaintenance
Remote OnsiteOn-site
Provided SupportRepair; Parts Replacement
Service Duration1 Year
Service Description13x5x4 on-site maintenance with parts replacement and labor for SmartZone 100
Service CharacteristicParts & Labor

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Frequently Asked Questions

What does 13x5x4 service mean for response times?▾

13x5x4 denotes the agreed coverage and response model documented for this partner support plan. It defines the service windows and priority handling used by the delivering partner; confirm exact dispatch and repair timelines with your partner account team.

Are parts and labor included in the contract?▾

Yes. The plan includes both parts replacement and labor to resolve eligible hardware failures on the SmartZone 100 controller.

Does this support cover controllers with 10 GbE uplinks?▾

Yes. The service is scoped for SmartZone 100 controllers configured with 2x10 GbE and 4 GbE ports as indicated in the product description.

How is this support delivered?▾

Support is delivered on-site through associate partner channels and includes maintenance, diagnostics, and parts replacement per the one-year agreement.