
Ruckus Networks 1 Year, 2x10GbE + 4 GbE | On-site Maintenance, 13x5x4 SmartZone 100
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Create Free Business AccountKey Features
- 1 Year on-site maintenance coverage
- 13 x 5 x 4 response model for prioritized service windows
- Parts replacement and labor included
- Support targeted at SmartZone 100 controller hardware
- Applies to controllers with 2x10 GbE and 4 GbE port configurations
- Service main type: Maintenance with on-site delivery
- Maintain controller uptime with on-site maintenance for SmartZone 100
- Resolve hardware faults faster with 13x5x4 response coverage
Ideal For
- Service provider controller deployments requiring predictable response SLAs
- Campus core controller protecting multiple AP clusters
- Retail chains centralizing controller management for distributed sites
- Enterprise edge controller deployments with mixed 10 GbE and 1 GbE uplinks
Why This Product
- 1Offers 13x5x4 on-site coverage vs. remote-only support tiers
- 2Includes parts replacement and labor vs. parts-only contracts
- 3Aligned to partner delivery for faster field escalation vs. standard channels
- 4Targets SmartZone 100 with explicit port topology (2x10 GbE, 4 GbE) vs. generic controller plans
Identification
| MPN | S02-S124-3000 |
| Brand Name | Ruckus |
Product Supported
| Value | SmartZone 100 controller |
| Display | SmartZone 100 controller |
Professional Services
| Service Type | Maintenance |
| Remote Onsite | On-site |
| Provided Support | Repair; Parts Replacement |
| Service Duration | 1 Year |
| Service Description | 13x5x4 on-site maintenance with parts replacement and labor for SmartZone 100 |
| Service Characteristic | Parts & Labor |
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Frequently Asked Questions
What does 13x5x4 service mean for response times?▾
13x5x4 denotes the agreed coverage and response model documented for this partner support plan. It defines the service windows and priority handling used by the delivering partner; confirm exact dispatch and repair timelines with your partner account team.
Are parts and labor included in the contract?▾
Yes. The plan includes both parts replacement and labor to resolve eligible hardware failures on the SmartZone 100 controller.
Does this support cover controllers with 10 GbE uplinks?▾
Yes. The service is scoped for SmartZone 100 controllers configured with 2x10 GbE and 4 GbE ports as indicated in the product description.
How is this support delivered?▾
Support is delivered on-site through associate partner channels and includes maintenance, diagnostics, and parts replacement per the one-year agreement.
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