
Ruckus Networks 4-hour parts SLA | 3 Year WATCHDOG 4HR Only Support ICX 7650
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Create Free Business AccountKey Features
- 4-hour parts response SLA
- Parts-only support scope
- Coverage for Ruckus ICX 7650 platforms
- 3 Years coverage period
- Vendor-validated replacement parts
- Priority parts allocation and shipping
- Single-vendor entitlement and invoicing
- Guarantee parts dispatch within 4 hours using a 4-hour parts SLA for ICX 7650
Ideal For
- Accelerating repairs for core campus leaf/spine switches running ICX 7650
- Providing parts entitlement for service providers with internal field teams
- Reducing downtime for converged data center fabrics using ICX 7650 modules
- Augmenting existing break/fix contracts to remove parts lead-time variability
Why This Product
- 1Prioritizes parts dispatch within 4 hours versus standard parts queues
- 2Focuses on parts entitlement only, avoiding duplicate remote engineering fees
- 3Reduces downtime costs by guaranteeing vendor-validated replacement components
- 4Provides single-vendor parts coordination compared with multi-supplier procurement
Licensing
| Pricing Type | Subscription |
Software General
| Product Supported | Ruckus ICX 7650 |
Support Warranty
| Support Hours | 24x7 |
| Covered Period | 3 Years |
| Provided Support | Parts-only hardware support |
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Frequently Asked Questions
What does parts-only coverage include for ICX 7650?▾
Parts-only coverage provides entitlement and prioritized dispatch of vendor-authorized replacement components for Ruckus ICX 7650 hardware. It does not include on-site labor or remote troubleshooting hours.
What is the SLA for parts delivery?▾
This plan includes a 4-hour parts response SLA from the time entitlement is validated and a part is confirmed available for shipment. Actual delivery times depend on destination and shipping method.
Can I use my own field engineers with this plan?▾
Yes. The service is designed for customers who retain internal or third-party field technicians. Ruckus will provide the authorized replacement parts; your teams perform installation under existing operational procedures.
How does this plan reduce total downtime cost?▾
By guaranteeing prioritized parts allocation and expedited shipping, the plan shortens lead times for repairs, lowering MTTR and the operational impact on dependent applications and services.
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